Refund Policy

This policy covers the Multiro family. The refund mechanism described below is common to all products; the specific trial and refund window is stated per product.

Public refund policyUpdated October 20, 2026

A. Scope

The 30-day free trial and 14-day money-back window below applies to paid purchases of MultiroSpan. Other Multiro products (for example Multiro Cutter) have their own trial and refund terms, stated at their own checkout. Free capabilities do not involve a payment or a refund.

B. MultiroSpan — 30-day free trial, then 14-day money-back

You can evaluate all features free for 30 days before buying. After purchase, you can request a refund within 14 days of purchase, for any reason, and receive a full refund of the amount paid. This is our own guarantee, offered in addition to any statutory rights.

C. How to request a refund

Refund requests are submitted to Paddle, our Merchant of Record, which reviews and processes them. Click “View receipt” in the Paddle receipt email, or visit paddle.net and select “Request refund”. You can also contact Support through the Customer Portal or email cs@multiro.io. This process is common to all Multiro products.

D. How it works

Payments and refunds are processed by Paddle as our Merchant of Record.

Refunds are returned to your original payment method, typically within 14 days of approval.
On refund, the corresponding Pro license is deactivated; the always-free features remain available.
Statutory withdrawal rights (for example 14 days in the EU and UK, and 5–7 days in some regions) apply on top of this guarantee and are unaffected by it.