Multiro / refunds
A straightforward way back.
Eligible users can try the full Span offer for 30 days. Eligible purchases may be refunded within 14 days of purchase through the payment flow handled by Paddle.
1. Try before you buy
The Span offer includes a 30-day full-feature trial for eligible users or devices. The Customer Portal shows whether a trial is available and the exact start and end time. A trial is not a paid purchase and does not create a paid license.
2. Refund window
An eligible purchase may be refunded within 14 days of purchase. This policy does not limit any mandatory cancellation or consumer rights that apply under local law.
3. How to request a refund
Sign in to the Customer Portal, open Access & licenses, select the applicable paid license, and follow the refund request flow. If the account or order is still being verified, return to the same order rather than creating a second payment. Support may ask for the existing support or order reference, never a password or activation secret.
4. Paddle processing
Paddle.com Market Ltd is our Merchant of Record and handles payment and refund processing. Your purchase is also subject to Paddle's Buyer Terms. Approved refunds are returned through Paddle to the original payment method, subject to the provider's processing time and applicable payment rules.
5. Pending requests
A request may show as pending while it is being reviewed or reconciled. Do not submit the same request repeatedly while the status is pending or unknown. Contact Support through the Customer Portal with the existing order or support reference if the status does not change.
6. Effect of an approved refund
An approved full refund revokes the corresponding paid activation and its paid entitlement. Separately available free local Screen Share remains available when its own eligibility conditions are met. A refund does not delete a local device's files or automatically remove local trust between devices.